Chapter 3: Building Inclusive Workplaces

Today’s workplaces bring together people from a wide range of backgrounds, experiences, and identities. Understanding diversity—and how to communicate with respect and inclusion—is essential for creating positive work environments where everyone can thrive. This chapter introduces key concepts that will help you navigate and support diversity in your current or future workplace.

You’ll begin by exploring the importance and types of diversity, followed by a section on intersectionality, which explains how overlapping aspects of identity can shape people’s experiences. Several sections focus on Indigenous Peoples, including respectful terminology, land acknowledgements, and guidance for inclusive communication. You’ll also learn about person-first and identity-first language, and gain access to resources that support inclusive practices. The chapter ends with a chance to reflect on what you’ve learned and how to apply it as a communicator and leader.