60 Understanding Workplace Communication Culture (5.1.1)

Much of your success at work depends on your interpersonal communication skills. Workplace interactions can range from casual chats with coworkers to formal team meetings. Whether communication happens by phone, messaging, in person, or online, your ability to lead and succeed—especially in a management role—relies on strong interpersonal skills.

These skills are especially important when participating in or leading group discussions. To communicate effectively, you need to understand both the organization’s culture and the people you’re working with.

Start by observing your relationships with different teams and individuals. Pay attention to communication patterns in your workplace—what channels people use, what kind of language they use, and how they interact in different situations.

When assessing workplace culture, consider questions like:

• What is the power structure? Do managers have strict control, or is leadership more democratic?
• How do senior employees communicate?
• Is communication open between different levels of the organization? Do people use titles or first names?
• Are work hours strict? What happens if someone arrives late or leaves early?
• Is there a dress code? Is it the same for everyone?
• Do people socialize at work? If so, how?
• How do people usually ask questions—by email, chat, phone, or meetings?
• Is the tone formal or casual? Is slang or profanity used?

Adapting to your organization’s communication culture is the first step to managing teams effectively. As a manager, you’re expected to set the tone, lead by example, and ensure your team communicates in a way that fits the organization.

Chapters 1 and 2 introduced the key interpersonal skills for workplace success. This section builds on that foundation, focusing on how to apply those skills in group meetings and discussions.

References

References are at the end of this chapter.