19 Chapter 2 References
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Communication Coach Alexander Lyon. (2016, December 2). Group Leadership Skills. [Video file]. YouTube. https://www.youtube.com/watch?v=YCUP5jYhTAA
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Williams, W. & Sonja, N. (2022). Fundamentals of Business Communication Revised. https://pressbooks.bccampus.ca/businesswritingessentials2/front-matter/introduction-2/ [Used under CC BY 4.0]