66 Chapter 9 References ^^^Kristen: See notes about sources
Shockley-Zalabak, P. S. (2016). Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values. Updated 9th edition. Pearson Education, Inc. – This was the text Kristin thought of as potentially being a reference for some of her ideas.
This is on meetings, not delivering bad news, so I’ll have to dig a bit. -Kristen
Can’t reproduce any of this book w/o permission.
Could check out this textbook (used for a lot of this OER) and see if any info overlaps/want to use this as a source: https://pressbooks.bccampus.ca/businesswritingessentials2/chapter/8-2-the-seven-goals-of-bad-news-messages/
