"

11 Chapter 1 References

Verna Johnson

Allen, D. G., and Griffeth, R. W. (1997). Vertical and lateral information processing: the effects of gender, employee classification level, and media richness on communication and work outcomes. Human Relations, (10), 1239.

Andrew-Gee, E. (2018, April 10). Your smartphone is making you stupid, antisocial and unhealthy. So why can’t you put it down? The Globe and Mail. Retrieved from https://www.theglobeandmail.com/technology/your-smartphone-is-making-you-stupid/article37511900/

Barry, B., and Fulmer, I. S. (2004). The Medium and the Message: The Adaptive Use of Communication Media in Dyadic Influence. The Academy of Management Review, (2). 272.

Beebe, S. [Steven]., Beebe, S. [Susan], & Redmond, M. (2002). Interpersonal communication relating to others (3rd ed.). Boston: Allyn & Bacon.

Brandon, J. (2018, April 21). Forget cell phone addiction. Here’s what experts are really worried about. Inc. Retrieved from https://www.inc.com/john-brandon/forget-smartphone-addiction-heres-what-experts-are-really-worried-about.html

Chartrand, T. L., & Bargh, J. A. (1999). The chameleon effect: The perception-behavior link and social interaction. Journal of Personality and Social Psychology, 76(6), 893-910. Retrieved from https://faculty.fuqua.duke.edu/~tlc10/bio/TLC_articles/1999/Chartrand_Bargh_1999.pdf

Daft, R. L., and Lenge, R. H. (1984). Information richness: A new approach to managerial behavior and organizational design. In B. Staw & L. Cummings (Eds.), Research in organizational behavior (Vol. 6, pp. 191–233). Greenwich, CT: JAI Press.

Ekman, P., Friesen, W. V., and Hager, J. C. The facial action coding system (FACS).

Fulk, J., and Boyd, B. (1991). Emerging theories of communication in organizations. Journal of Management, (2). 407.

Gifford, R., Ng, C. F., and Wilkinson, M. (1985). Nonverbal cues in the employment interview: Links between applicant qualities and interviewer judgments. Journal of Applied Psychology, 70(4), 729.

Isom, D. (2005, October 19). Electronic discovery: New power, new risks. Web.

Kacmar, K. M., Witt, L., Zivnuska, S., and Gully, S. M. (2003). The interactive effect of leader-member exchange and communication frequency on performance ratings. Journal Of Applied Psychology, (4), 764.

Kiely, M. (1993). When “no” means “yes.” Marketing, (7), 9.

Krackhardt, D., and Porter, L. W. (1986). The snowball effect: turnover embedded in communication networks. Journal Of Applied Psychology, (1), 50.

Kruger, J., Epley, N., Parker, J., and Ng, Z. (2005). Egocentrism over E-Mail: can we communicate as well as we think?. Journal Of Personality And Social Psychology, (6), 925.

Lee, D., and Hatesohl, D. (n.d.) Listening: Our most used communication skill.

Lengel, R. H., and Daft, D. L. (1988). The selection of communication media as an executive skill. The Academy of Management Executive, 11, 225–232.

Luthans, F., and Larsen, J. K. (1986). How Managers Really Communicate. Human Relations, 39(2), 161.

Mayer, K. R. (1980). Developing delivery skills in oral business communications. Business Communication Quarterly, 43(3), 21-24. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.856.2828&rep=rep1&type=pdf

Mehrabian, A. (1981). Silent messages. 2nd ed. Belmont. CA: Wadsworth.

Shellenbarger, S. (2016, September 20). Use mirroring to connect with others. The Wall Street Journal. Retrieved from https://www.wsj.com/articles/use-mirroring-to-connect-with-others-1474394329

Smith, M., Robinson, L., & Segal, J. (2018, July). Smartphone addiction: Tips for breaking free of compulsive smartphone use. Retrieved from https://www.helpguide.org/articles/addictions/smartphone-addiction.htm

Snyder, R. A., and Morris, J. H. (1984). Organizational Communication and Performance. Journal Of Applied Psychology, 69(3), 461-465.

Statistics Canada. (2010). Business and government use of information and communications technologies (Enterprises that use electronic mail).

TED. (2016, March 8). 10 ways to have a better conversation | Celeste Headlee [Video File]. Retrieved from https://www.youtube.com/watch?v=R1vskiVDwl4

Turkle, S. (2015). Reclaiming conversation: The power of talk in a digital age. Retrieved from http://www.reclaimingconversationbook.com/books/reclaiming-conversation-tr/reclaiming-conversation-hc

Williams, W., & Sonja, N. (2022). Fundamentals of business communication revised (2022). British Columbia/Yukon Pressbooks. https://pressbooks.bccampus.ca/businesswritingessentials2/ [Used under CC BY-SA 4.0]

Yates, J., & Orlikowski, W. J. (1992). Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media. Academy Of Management Review, 17(2), 299-326. doi:10.5465/AMR.1992.4279545.

Workforce. Chief blogging officer title catching on with corporations. (2008, May 1). Workforce Management News in Brief.

Author removed at request of original publisher. (2016). Communication in the real world. University of Minnesota Libraries Publishing. https://open.lib.umn.edu/communication/