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10 Business Communications

Donna Thiessen and Miranda Walston

Last update: June 6/25

Activities

This is a British Columbia created resource.Student Engagement Activities for Business Communications by Melissa Ashman; Arley Cruthers; Sarah Duncan; John Grant; Karen Inkster Vance; and Panteli Tritchew (CC BY-NC-SA)

A compilation resource for instructors of workplace writing and oral presentations. The activities in this book can add value and energy to the classroom by engaging students in activities that support their learning. Handouts, links, activity variations, and debrief questions are included.

Courses

This is a British Columbia created resource.Business Communications curated and designed by Melissa Ashman (CC BY).

Students will learn how to analyze context and audience, determine purpose, message content, visual design and media in order to create written workplace messages that can be received, understood, used and retrieved with speed and accuracy.

This is a British Columbia created resource.Business Communications 2 curated and designed by Karen McMurray (Coast Mountain College) (CC BY).

This course explores the many strategies and methods one might employ to ensure important messages are communicated in a professional manner. This course establishes business communication fundamentals such as delivering bad news, writing informational reports, creating persuading messages, designing and delivering professional presentations, and preparing for employment searches.

Textbooks

Building Relationships With Business Communication by Linda Macdonald  (CC-BY-NC-SA).

Building Relationships With Business Communication combines some of the best available open access content for introductory courses in business communication and supplements this content with new material on personal and social identity; rhetorical listening; inclusive language; storytelling; and territorial Land Acknowledgements. The textbook is focused on a Canadian audience of first-year Commerce students. H5P interactive content, the infusion of real world examples, and an engaging layout make this textbook highly readable for this audience. INSTRUCTORS: If you adopt Building Relationships with Business Communication in part or in whole, as a core or supplemental resource, please report your adoption to https://forms.office.com/r/MDgAuHisSP.

This is a Canadian created resourceBusiness Communication for Success by Southern Alberta Institute of Technology (SAIT) (CC BY-NC-SA).

Business Communication for Success provides a comprehensive, integrated approach to the study and application of written and oral business communication. The text includes learning objectives, exercises, real-world examples, key terms, and post-chapter assessments. Each chapter is self-contained, allowing for mix-and-match flexibility and custom or course-specific design. The first three chapters form the core foundation for the study of oral and written business communication. The next sequence of chapters focuses on the process of writing, then oral performance with an emphasis on results. The final sequence of chapters focuses on contexts where business communication occurs, from interpersonal to intercultural and from groups to leadership.

Business English for Success by Scott McLean (CC BY-NC-SA).

This resource provides instruction in steps, builds writing, reading, and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing and composition. This step-by-step approach provides a clear path to student-centered learning. A wide range of writing levels and abilities are addressed, helping each student prepare for the next writing or university course.

Cruthers, A. (2021). Business Writing For Everyone. by Arley Cruthers (CC BY-NC).

This textbook isis an inclusive guide to writing in the workplace. The book takes a process-oriented, storytelling approach to composition: focusing less on genre and more on the decisions that effective business communicators make. Business Writing For Everyone also contains interactive H5P activities for students to test their learning, and activities for further reflection that instructors can use in the classroom or assign as homework.

 Communication Essentials for Business. by  Robin L. Potter & Tricia Nicola Hylton (CC BY).

This open textbook has been partially adapted from the original text by Suzan Last and enhanced with interactive elements by Tricia Hylton. This text is designed to introduce readers to the basic principles of business communication: audience and task analysis in workplace contexts, clear and concise communication style, effective document design, teamwork and collaboration, fundamental research and documentation skills, and employment communication.

Communication in the Real World  by faculty Members in the School of Communications Studies James Madison University.

This text is in use at James Madison University for students enrolled in SCOM 121/122/123. It also the text in use at Blue Ridge Community College for students enrolled in CST 110.

Fundamentals of Business Communication Revised (2022) by Venecia Williams and Nia Sonja (CC-BY-SA).

Fundamentals of Business Communication 2nd Edition is an updated version of Fundamentals of Business Communication. The resource provides a comprehensive overview of current concepts readers need to understand when communicating professionally in the digital age. We wanted to redesign this new edition with Universal Design for Learning principles in mind. We hope the activities and assignments instructors design and use along with this resource will embody UDL principles as well. If you are new to UDL, cast.org is a great place to start.

Keys to Communication: An Essential Guide to Communication in the Real World. by Jefferson Walker (CC BY-NC-SA)

The textbook offers an abridged and practical introduction to the discipline of Communication Studies. Chapters cover topics such as perception, identity, verbal and nonverbal communication, listening, intercultural communication, interpersonal communication, small group and organizational communication, rhetoric, public speaking, and the media.

Open Technical Communication by Tiffani Tijerina, Tamara Powell, Jonathan Arnett, Monique Logan, Cassandra Race (CC BY).

This technical communication textbook developed under a Round 3 Textbook Transformation Grant and updated through several follow-up grants in later rounds of grants offered by Affordable Learning Georgia. It is a remix of the open-sourced Online Technical Communication textbook by David McMurrey, and it has been known under its original title, Sexy Technical Communication as well as its current title: Open Technical Communication.

This is a Canadian created resourceOrganizational Business Communication  by Carrie Fraser (CC BY-NC).

This book is an inclusive guide to writing in the workplace , from Fanshawe College. The book takes a process-oriented, storytelling approach to composition: focusing less on genre and more on the decisions that effective business communicators make. It also contains interactive H5P activities for students to test their learning, and activities for further reflection that instructors can use in the classroom or assign as homework.

This is a Canadian created resource Professional communications: A common approach to work-place writing by Andrew Stracuzzi, A. & Brian Dunphy. (CC BY-NC-SA)

This open textbook is designed to support the learning outcomes of  Fanshawe College’s first-year Common Communications curriculum and is intended to guide college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession.

Student Engagement Activities for Business Communications by Melissa Ashman; Arley Cruthers; Sarah Duncan; John Grant; Karen Inkster Vance; and Panteli Tritchew (CC BY-NC-SA).

Student Engagement Activities for Business Communications is a compilation resource for instructors of workplace writing and oral presentations. The activities in this book can add value and energy to the classroom by engaging students in activities that support their learning. Handouts, links, activity variations, and debrief questions are included.

Technical Writing Essentials by Robin L. Potter, Tricia Hylton (CC BY). 

This open textbook has been partially adapted from the original text by Suzan Last. This text is designed to introduce readers to the basics of technical communication: audience and task analysis in workplace contexts, clear and concise communication style, effective document design, teamwork and collaboration, fundamental research and documentation skills. Interactive elements are contributed by Tricia Hylton. (142 H5P activities)

Writing for Success – 1st Canadian H5P Edition by Tara Horkoff. (CC BY-NC-SA).

Writing for Success is a text that provides instruction in steps, builds writing, reading, and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing and composition. It includes over 150 interactive H5P activities. (+156 H5P activities)

 

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